Refund policy

Last Updated: August 4, 2026

1. Introduction

Welcome to Classsmart (accessible via https://www.classsmart.store/). We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms and conditions under which you may return products, request refunds, or exchange items purchased from our store. By making a purchase with us, you agree to comply with this policy.

2. Return Eligibility / Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

3. Return Conditions

To be eligible for a return, your item must meet the following conditions:

The item must be in the exact same condition that you received it.
It must be unused, unworn, and unwashed.
It must include all original tags, user manuals, accessories, and be in its original packaging.

4. Non-Returnable Items / Exceptions

Due to the nature of our products (Insulated Drinkware and Smart Hydration Bottles) and health/sanitation regulations, certain items cannot be returned:

Smart hydration bottles or insulated drinkware that have been filled with liquid, used, or modified in any way are strictly non-returnable for hygiene and safety reasons, unless they arrive defective or damaged.
Gift cards and clearance/final sale items.

5. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at support@classsmart.store or call us at +1 (530) 986-9263 within the 30-day window.
Provide your order number, photos of the item (if applicable), and the reason for the return.
Once your return is authorized, we will provide you with the return instructions and the return shipping address. Items sent back to us without first requesting a return will not be accepted.

6. Return Shipping

For Defective or Incorrect Items: If the return is a result of our error (e.g., damaged, defective, or wrong item shipped), Classsmart will cover the return shipping costs.
For Change of Mind / Other Returns: If you are returning an item because you changed your mind or ordered the wrong variant, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

7. Refund Process / Refund Timeline

Once your returned item is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a damaged or defective item for the exact same model, please contact us at support@classsmart.store to initiate the replacement process.

9. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If you receive a product that is defective, damaged during transit, or if the smart features (e.g., LED temperature display, sensor, battery) are not working properly, you must contact us immediately within 48 hours of delivery at support@classsmart.store. We will evaluate the issue and arrange for an immediate replacement or a full refund at no extra cost to you.

10. Order Cancellation Policy

You may cancel your order at any time before it has been shipped or processed for fulfillment by emailing us immediately.
Once an order has been packed or dispatched for shipping, it cannot be cancelled. In such cases, you will need to wait for the package to arrive and then follow our standard return process.

11. Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

First, check your bank account or credit card statement again, as it may take some time before your refund is officially posted.
Contact your bank or credit card company. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at support@classsmart.store or call +1 (530) 986-9263.