Shipping policy

Last Updated: August 4, 2026

1. Shipping Policy

Welcome to Classsmart. We are committed to providing a seamless shipping experience for all our customers. This Shipping Policy outlines our procedures regarding the handling, processing, and delivery of your orders, including Insulated Drinkware and Smart Hydration Bottles purchased from our store (https://www.classsmart.store/).

2. Delivery Timelines

Our standard delivery timeline is structured as follows:

Delivery Time: 5–8 business days (Monday – Friday).
Total Delivery Time: 6–10 business days (Handling time + Delivery time combined).
Note: Delivery times are estimates and may vary slightly due to carrier delays or peak holiday seasons.

3. Handling Time

Handling / Processing Time: 1–2 business days (Monday – Friday, excluding weekends and public holidays).
All orders are processed, inspected, and prepared for dispatch during these handling days before they are handed over to our shipping carriers.

4. Shipping Costs

Flat Rate Shipping Cost: $9.99 for all standard orders.
Any applicable shipping fees will be clearly displayed at checkout before you complete your payment.

5. Delivery Methods

We partner with reliable and major courier services to ensure your orders are delivered securely to your doorstep. Standard ground and expedited shipping methods are utilized based on the destination and shipping option selected.

6. International Shipping (If Applicable)

Currently, our primary shipping operations focus on domestic orders within the United States. If international shipping options become available in the future, rates and timelines will be updated accordingly at checkout.

7. Tracking Information

Once your order has been processed and dispatched from our facility, you will receive a confirmation email containing a tracking number.
You can use this tracking link to monitor the real-time status of your shipment. Please allow 24–48 hours for the tracking system to update after dispatch.

8. Damaged or Lost Packages

Damaged Packages: If your package arrives damaged, please inspect it upon reception and contact us immediately within 48 hours with photographic evidence at support@classsmart.store.
Lost Packages: If your tracking details indicate that the package has been delivered but you have not received it, or if it has been lost in transit, please contact us right away so we can investigate with the carrier and resolve the issue.

9. Returns and Exchanges (Shipping Related)

If you need to return an item or request an exchange, shipping instructions and return shipping cost responsibilities will be handled in accordance with our dedicated Return & Refund Policy. Please note that original shipping costs are non-refundable.